JRD Tata (1904 - 1993)
JRD wished India to be a happy country before it becomes a great country and had conveyed his view to his friend and the country's first Prime Minister Jawaharlal Nehru.
JRD always believed that before one could excel in his chosen sphere, that person should be a good man. And a good man must have great credibility. He was always very sympathetic towards the needy, and there are umpteen anecdotes on how he helped families, particularly children. - JJ Irani
JRD's always aimed for excellence or even perfection. That drive was clearly reflected in his leadership of Air India. When JRD was its chairman, the carrier was recognized as one of the top three airlines in the world.
On the fire accident of March 3, 1989 that broke out during the Founder's Day programme inside Tata Steel plant, JRD was with Ratan Tata in Geneva but when he was informed about the unfortunate incident, he rushed back on March 5 (1989) and personally visited the victims undergoing medical treatment in TMH. JRD viewed the fire mishap as a personal loss and insisted on quality medical care to the victims regardless of the cost of the treatment.
On one occasion a senior executive of a Tata company tried to save on taxes. Before putting up that case, the chairman of the company took him to JRD. Mr. Vyas explained to JRD: "But sir, it is not illegal." JRD asked, softly: "Not illegal, yes. But is it right?" Mr. Vyas says that during his decades of professional work no one had ever asked him that question. Mr. Vyas later wrote in an article: "JRD would have been the most ardent supporter of the view expressed by Lord Denning: ``The avoidance of tax may be lawful, but it is not yet a virtue.'"
When JRD rang us in the office he would first ask: "Can you speak?" or "Do you have someone with you?" Except when he was agitated, he would never ask you: "Can you come up?" He was always polite.
Towards the end of his life he often said: "We don't smile enough."
JRD said about his dealings with his colleagues: "With each man I have my own way. I am one who will make full allowance for a man's character and idiosyncrasies. You have to adapt yourself to their ways and deal accordingly and draw out the best in each man. At times it involves suppressing yourself. It is painful but necessary... To be a leader you have got to lead human beings with affection.''
In a speech in Madras in 1969 he called on the managements of industries located in rural or semi-urban areas to think of their less fortunate neighbours in the surrounding regions. "Let industry established in the countryside `adopt' the villages in its neighbourhood; let some of the time of its managers, its engineers, doctors and skilled specialists be spared to help and advise the people of the villages and to supervise new developments undertaken by cooperative effort between them and the company."
He never bent the system for his benefit. LK Jha recalled in 1986 that whenever JRD came to him when he was a Government Secretary, he came not on behalf of a company but the whole industry. He wanted no favours, only fairness.
He wrote in his Foreword in 1992: "I believe that the social responsibilities of our industrial enterprises should now extend, even beyond serving people, to the environment.''
When he was awarded the Bharat Ratna in 1992, Tata employees arranged a function on the lawns of the National Centre for Performing Arts in Mumbai. A gentle breeze was blowing from the Arabian Sea. When JRD rose to speak, he said: "An American economist has predicted that in the next century India will be an economic superpower. I don't want India to be an economic superpower. I want India to be a happy country.''
If I were to attribute any single reason to such success as I have achieved,
I would say that success would not have been possible without a
sustained belief that what I did or attempted to do would serve the needs and interests
of our country and our people and that I was a trustee of such interests ... JRD Tata
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